Support

Last updated 21 July 2026

Little Brother runs entirely on your Mac or iPhone, which means most problems are about memory, model choice, or downloads rather than about an account or a server outage.

Getting in touch

Email support@exceptiontopolicyinc.com, or use the built-in reporting tools, which fill in the useful details for you:

Report this response — on any reply that was wrong, offensive, or strange.
Report this error — when something visibly breaks.
Settings › General › Suggest improvements — for feature requests.

Each of these opens a draft in your own mail client. You see everything before it is sent, and you choose whether to attach recent error details and your app and device information. Attaching them makes a bug far easier to diagnose.

Before you write

A few things resolve most reports:

The app feels slow, or a model won't load. Larger models need more memory than some devices have. In Settings › Models each entry shows its download size and estimated peak memory; try one marked as suitable for your device.
A download stalled. Models are several gigabytes. Cancel and restart it from Settings › Models — downloads resume rather than starting over.
An answer was cut off. Smaller models have shorter limits and can stop mid-sentence. Ask for a shorter answer, or switch to a larger model.
An answer was confidently wrong. That is a known property of language models rather than a fault in the App — see the Terms of Use. Reports still help us tune which models we recommend.

What to include

Your app version and device (both filled in automatically if you tick "app and device info"), which model was selected, what you asked, what happened, and what you expected instead.

Privacy of support requests

We only ever see what you put in an email and send yourself. The App transmits nothing in the background — see the Privacy Policy. If your conversation is sensitive, describe the problem instead of pasting the transcript.

Questions? Email support@exceptiontopolicyinc.com.